Website Privacy Notice

This Privacy Notice sets out the manner in which The Colville Estate ("we", "us", or "our") collects, processes, stores, and protects personal data obtained from you ("you" or "your") in connection with your access to and use of this website. Please read this notice carefully before using the website or submitting any personal data through it.

This Privacy Notice provides information regarding:

  • The categories of personal data we may collect;
  • The legal bases for processing such data;
  • How we safeguard your personal data;
  • The purposes for which we may use your personal data;
  • The parties with whom we may share your personal data; and
  • Your rights in relation to your personal data.

1. Legal Basis for Processing Personal Data

We process your personal data on the legal basis of our legitimate interests, specifically for the effective management and administration of this website, and to respond to enquiries and communications from users.

2. Personal Data We May Process

a) Data Provided by You

We may collect and process personal data that you voluntarily provide, including when you:

  • Browse or interact with our website;
  • Contact us by telephone, text message, post, or email.

The personal data collected may include, but is not limited to:

  • Identifying information (e.g., full name, date of birth, age);
  • Contact information (e.g., postal address, email address, telephone number).

b) Data Collected Automatically

When you access our website, certain data may be collected automatically through the use of Cookies and similar technologies. This data is used to distinguish individual users, enhance your browsing experience, and improve our website functionality. For further details, please refer to our Cookie Policy.

3. Data Security and Retention

a) Data Storage and Security

Your personal data is stored securely with selected third-party service providers, including our website developer and hosting provider, Canary & Co Ltd. All such parties are contractually bound to adhere to appropriate confidentiality and security standards. Please note that communications sent via email or other internet-based channels may not be fully secure. If you choose to transmit sensitive information in this manner, you do so at your own risk.

b) Data Retention

We retain certain anonymised trend data, such as visitor numbers and page visits, for a period of three (3) years. This data does not include any personally identifiable information.

4. Purposes of Processing

We may process your personal data for the following purposes:

  • To ensure website content is presented optimally for you and your device;
  • To personalise your experience and website preferences;
  • For website administration, including troubleshooting, data analysis, testing, research, and statistical purposes;
  • To respond to any enquiries or communications you submit.

5. Data Sharing

Your personal data may be shared with:

  • Third-party service providers who manage and support our website infrastructure. These providers are contractually obligated to ensure the confidentiality and security of your data;
  • Internal departments or entities within The Colville Estate, where necessary, to respond to enquiries or provide information relevant to you.

6. Your Rights

You have the following rights under applicable data protection legislation:

  • The right to access personal data held about you;
  • The right to rectify inaccurate or incomplete data;
  • The right to request erasure of your personal data where it is no longer necessary for the purposes for which it was collected;
  • The right to restrict or object to the processing of your personal data;
  • The right to receive your personal data in a structured, commonly used, and machine-readable format (data portability).

To exercise any of these rights, please contact us using the details provided in Section 8.

7. Complaints

If you have concerns about the handling of your personal data, we encourage you to contact us in the first instance (see Section 8). If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

8. Contact Information

If you have any questions, comments, or requests regarding this Privacy Notice, please contact:

By Post:
Data Protection Officer
The Colville Estate Limited
71 Queen Victoria Street, London, EC4V 4BE

By Email:
[email protected]